Service and support

Everyone who has already experienced production breakdowns knows how important fast, competent and reliable service is. In order to keep the production stops as short as possible, we have invested a lot of attention in the organization of our service department. This is one of the most important segments of our activity because you satisfaction is absolute priority for us.

FAST REACTION

Once the problem has been reported to our technicians, they start with telephone support and try together with your employees to find the cause of the problem . In most cases they are able to remove the cause of the problem or they determine a transitional solution until the final problem resolution. However, if this is not possible, depending on the urgency, we will agree a visit in which in 95% of all cases our technician will be able to solve the problem on their first visit, thanks to their experience, continuous training and good equipment with special tools which are necessary in order to be able to perform the service with highest quality.

SPARE PARTS

For all machines from our ranges we keep the most important spare parts and consumables on stock and so we can help you to solve most of the breakdowns and problems in the production process. All other spare parts can be delivered quickly, as these are stocked at our partners – machine manufacturers. We can also help you with spare parts for machines of manufacturers we do not have in our offer – contact us an we will help you.