Once the problem has been reported to our technicians, they start with telephone support and try together with your employees to find the cause of the problem . In most cases they are able to remove the cause of the problem or they determine a transitional solution until the final problem resolution. However, if this is not possible, depending on the urgency, we will agree a visit in which in 95% of all cases our technician will be able to solve the problem on their first visit, thanks to their experience, continuous training and good equipment with special tools which are necessary in order to be able to perform the service with highest quality.
For all machines from our ranges we keep the most important spare parts and consumables on stock and so we can help you to solve most of the breakdowns and problems in the production process. All other spare parts can be delivered quickly, as these are stocked at our partners – machine manufacturers. We can also help you with spare parts for machines of manufacturers we do not have in our offer – contact us an we will help you.
For service and technical questions you can reach us under following phone number +387 35 727 111, by email email@example.com or by filling out our contact form on this site. Please type in the machine type, serial number and construction year of the machines you have problems with.